Frequently Asked Questions
What is Duke Vans?
Duke Vans is the on-demand van transportation program for Duke University students and employees. The service provides free shared van service from dusk to dawn (5pm – 6:45am) when/where Duke Transit is not in service. Please present your DukeCard ID to the driver when boarding.
How will I know when my driver arrives?
Smartphone users can track the driver via a map in the online request tool. Non-smartphone users can set up text or phone call notifications in your user profile online. Once these preferences are set, you do not need a smartphone to receive basic calls or text messages. You will be notified so long as the number we have on file is correct.
Where does Duke Vans provide service?
Our service area includes pick-up and drop-off on East, Central, West and the Medical Campus. Drop-off only service is provided to off-campus residences between 15-501 to the west, Club Blvd to the north, Duke St to the east and a southern boundary close to the campus envelope.
How long will it take for the driver to pick me up?
t depends on how busy the system is at any given time. The web and app interface will show you an estimated time of arrival, based on your driver’s real-time GPS, current trip load and traffic conditions.
What if I need to cancel my ride request?
You can instantly cancel online or within the smartphone app, or by calling dispatch at 919-684-2020.
How do I know if my trip has been assigned to a driver?
You will be notified once you’ve been assigned to a driver. You can also check out the web or app interface, which will show you real-time updates about your request status.
What is the quickest way to insure my ride request to get picked up?
Making a request through the smartphone app, online, or via the dispatch phone system will add you to the queue of requests and you’ll be assigned a driver as they are available. Please do not cancel and re-request in an attempt to get quicker service, as this will actually lead you to the bottom of the queue.
Can I change my ride request once it’s been placed?
Once your driver arrives, you will not be able to change your destination. Please be sure to provide accurate information when you request your ride. Remember that if you cancel a request and enter a new request, your ride will fall to the bottom of the queue.
How do I give Duke Vans my feedback?
Be sure to share with us what you love or what improvements you’d like to see in the technology by submitting feedback directly through the Feedback section in your profile.
What are the different ways of requesting Duke Vans service?
1. Within the free Android or iPhone RideCell app or via the DukeMobile app
2. Through our web request interface at duke.ridecell.com
3. By calling dispatch at 919-684-2020
Hours of Operation:
Monday – Sunday, 5:00pm – 6:45am (when/where Duke Transit is not in service)
NOTE: limited service schedules may be in effect during major holidays and break periods. Please check the News section at parking.duke.edu for service alerts in advance of major holidays.
How do I use Duke Vans?
It's as easy as 1-2-3:
1. Set your start location, end location, and total number of riders for the request
2. Get matched to a friendly Duke Vans driver and track them coming your way in real-time on a map and get an estimated time of arrival. You will also get text confirmations or a phone call (user choice in app settings, default is text) when a driver is assigned to you and when the driver arrives at your pickup location.
3. Rate your ridership experience and provide any additional feedback